My church credit card got locked for suspected fraud about a week ago. It was because we bought a bunch of gas on the way home from the mission trip, so it came us as suspicious activity. It’s always an inconvenience to have to fix it when I get home, but I’m thankful they are aware of the problem.
So I called today finally to get my card activated again. Here’s how the conversation went:
Me: Yes, I need to get my card unlocked.
Them: Ok, great. What’s the card number please?
Me: (Give them my card number)
Them: And your name?
Me: Jason Christ
Them: Great. I just need to verify some purchases. Did you make a purchase at Wegman’s?
Them: How about Noco?
Them: Flying J?
Them: Great. We’ve unlocked your card.
The scary thing here is that I only gave them information found on the credit card itself or answered “yes” to the purchases they questioned me about. I didn’t have to verify any personal information to prove I was really the card-holder. I could have been a thief who had the card get locked, then call and get it activated again. Crazy.